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We signed up for a water testing in exchange for a gift certificate from our local hardware store. We were promised it would only take 15 mins of our time and there would be no hard sales; only wanted to come in and test our water.The appt was made for the next day at 5pm. At 8pm, after 3 hrs of badgering by the sales rep, we asked him to leave. I advised the store who sponsored the Rainsoft demo of our displeasure and suggested they stop pandering Rainsoft's services.
We also got the, "wouldn't let my dog drink your water" insult. Rainsoft has a great gimmick, but if it's so great, why do they try to ram it down your throat? Hmmmmmmm.........
 Comments (12) |  |
| 1. Written by rainsoft, on 26-09-2009 14:41 ok to clear some things up here we go, lorraine, where in your right mind do you get 2000 interest on a 4000 system? its a 2% rate on $4200. its around 90 a month payment. we also offer no interest no payments for a year. so where are you coming from? Jenn, im very sorry for the dissatisfaction that you have with our systems. one thing you have to realize is that our sales and our technicians work very different hours.im sure that they will fix it asap glad i didnt purchase. ok you can go right ahead and buy your brita filter. brita does not take out 100% of the impurities and also may be potential worse then your tap water. Also you have to buy continuous filters and other things. we give you clean water for life. lull. all sales are high pressure are they not. when you go to a car dealer they press and press they need to make a sale. we are only stating facts. Pressure is what you make it, we offer incentives to buy now thats it. what time is it. there is no way that they told you a water test will be 15 minutes. its takes 20 minutes for 3 of the test to even finish. new homeowner. you dont feel that having clean water in your house will save you money? how about the fact it doesnt clog your hot water heater not causing it to erode. How about using 92% less soap and cleaning products? how is that not going to save money? demo disaster. do you really think in todays inflation rates and other things that a system will be 800 bucks? whats your water bill every month im guessing its a quarter or maybe a half of that? she asked to use your phone because we are not allowed to use our own. Also these "problems" that you are hearing about a lot of them are lies and need to be dismissed. |
| 2. Written by Lorraine Jones, on 20-08-2009 16:05 Thank God for this website and you wonderful, but very unhappy, bloggers! I signed up for this last night, but a few minutes after she left, I realized that I was going to be charged $2000 interest on a $4000 unit! OMG! I was so tired after work and pilates class that I was in the ozone when she came. I immediately called in the morning and cancelled! Thank God I did not add this expense and stress to my life! Life is tough enough!! |
| 3. Written by Jennifer, on 20-11-2008 17:28 I was one that actually bought a water system from Rainsoft. I am happy with the system. At the time, I didnt know that there were other options and we knew our water was horrible before even having it tested. So we knew we needed something. The system itself doesn work. What I am disatisfied with is the Customer Service that you will receive from the Newcastle, DE office. I couldnt agree more with a previous poster that they are trash! When you are talking to them, they just dont get it. We called to set up our yearly maitenance appointment. First off, they can only do this during "business hours" but have no problem sitting in your home until late at night. Then when you set up the appt for say 4:30pm to have the service rep come out, they show up early and call you saying that they are at your house. This is around 11:30am. We called and told them that our appt was not schedule until 4:30, so they rescheduled for the following day and the same S*** happened. It finally took talking to about 3 managers to get it through there heads that there is NO WAY, we can be at the house at 11:30. In addition to this, when we paid for the services for the maitnenance receipts and all that we have they still persist to say that we didnt pay the bill and send us to a collection agency. If I would have known this company and there employees are a ignorant and make no sense. I would have NEVER bought a system from them. Hopefully this post will help anyone who is "thinking" about getting this product. Look elsewhere!!! Ohh, and I didnt fill out the thing in Home Depot, instead they actually mailed a postcard to me for a "Free Red Lobster Gift Card", so I filled it out and within a week got a call. RIDICULOUS! For what it is worth, I NEVER got my Gift Card! |
| 4. Written by Glad I didnt purchase this, on 05-10-2008 15:30 I received an ad in the mail for $25.00 giftcard for redlobster, if I sign up for free water testing...So greedy me, I gave them my phone number; Immediately following, they made an appointment with me to come test my water, I agreed.. Here, she came... this trailer park trash Hick named Dorothy, tested our water, showed us the problems, showed us a $8,000 water system. we said no.. she dropped the price to 5,000.. we said no... she called her manager, he offered us a 1,200 dollar washer & dryer from home depot,.. we reluctantly said yes, only because they said we have to accept that day, or else we cant get that deal. we read the contract and it said we can recind within 10 days.. So we accepted until we had time to review the system.. we called around.. did some research on the internet.. found out this is bullsh*t.. we dont need it, its just something that'll *** up our credit scores,.. another loan payment we dont need, so I called up and had our delivery cancelled.. I went to the Atlantic water product location that retails the rainsoft systems in New Castle, Delaware.. attempted to give them my cancallation form in person, their head manager got on the phone with me and insulted me saying things like "are you really okay with giving your family filthy water" I replied, yeah dirty water doesnt bother us. he replied.."ok, so you really say.. 'here family, have some dirty water' " I said.. "yes,.. it adds flavor" he called me facetious, and said he gets phonecalls like this all the time.. I got pissed off and told him I dont have time for his sh*t.. i dont want to be talked into this rainsoft bullsh*t. so then he told me I have to mail in my cancellation. So I did. Bottom line,.. their headquarters looks like a rundown rent by day warehouse, very dirty,.. filled with women who look like imbred yokels. That trashy Dorothy rainsoft woman who came to my house was mighty frendly, but when she found out we didnt want what she was selling, she got very nasty... and thats when the Trailer really came out of her @ss. buy a brita filter for 10 bucks,.. no need to buy a 8,000 water system with 17% interest rate |
| 5. Written by Lull, on 11-09-2008 17:16 Are Rain Soft Reps taught aggresive sales tactics to pressure buyers? It appears so? If the RAIN SOFT REP could respond or e-mail back that wuold be great. |
| 6. Written by Would have bought if we had th, on 19-08-2008 09:12 Had a rep come to my house last night, appt set up through Home Depot..blah...blah...those of you who have been through it know the process. Our appt was at 7pm, rep did not leave until after 10pm. I must admit, I was pretty disgusted at our water quality and if we had the money my husband and I probably would have bought on the spot. However, times are tough and we were quoted over $5000 for this system. There was no way after we just bought new windows. By the way...we were almost duped out of the windows had we not done our research (after) signing a contract and found out we could get them cheaper from a different dealer (40 %) cheaper, so needless to say we stopped the whole process; luckily within the 3-day cancellation time. Most people are not prepared to spend that kind of money right there on the spot which is why they come with that sales pitch of tonight you can get this great deal, but if you so no then you could be paying the higher price tomorrow. I appreciate the honest former Rainsoft rep for letting us know how we can save mucho dinero! I understand people are just trying to make a living, but I'm trying to save money so I can have a living!! So glad we said "NO", but have to admit, we have to do something about our water!!!! |
| 7. Written by Uhhh...What time is it??, on 05-08-2008 22:05 I recently had an appointment for 7:00pm that was supposed to be about 15 minutes. At 10:00pm, I was still being hammered about the sale. The later it got, the more negative I became. I did not get my gift card either. DO NOT alow Home Depot to get your information or address for a water evaluation. The Rainsoft website is full of angry customers who have been burnt.. |
| 8. Written by New Homeowner, on 05-08-2008 19:55 I just finished my Rainsoft presentation and was quite impressed, of course, that's how these sales pitches are designed--to impress the heck out of you so you'll fork over your life savings for something you NEVER thought about buying. I was impressed with the salesman, he was very nice and acommodating. I had my baby screaming in the living room and my son buggin him to show him how to make the water turn purple again. He was very nice and cool. When I made the appointment though, I just thought my water was getting tested; I did not realize, nor was I told that the water tester was going to try and sell me something or that he worked for Rainsoft. If they had told me that on the phone, of course, I would have said NO WAY. I think they got my info when I signed up for the Home Depot credit card. The salesman was pretty good on time though and polite, he didn't try and pressure me but did give me the "tonight and tonight only" pitch. Still, I was not persuaded enough to go ahead because it just costs so much friggin' money. There are no miracle products out there and they are trying to sell a miracle product with miracle washing products that will miraculously save you hundreds if not thousands of dollars. Too good to be true, is what I felt about it, and now that I've done my research I see that I am right. INot only that, and I shared this with the salesman, times are tough all around economically. I just purchased my home a month ago and my funds are tight with the new bills and all. He pretended to understand. In the end, I got a booklet for $10 worth of pre-clipped grocery coupons for a total of $500 in coupons. But, you have to mail in these "$10 certificates" to get $10 worth of coupons and redeeming the certificates for the coupons costs $2.00 per certificate for processing. But, they include coupons worth $2.00 in your order to make up for the processing costs. Or, you can start a pre-paid account so that you don't have to send in a $2.00 check with your certificate. WTF! I just want the dang grocery coupons! Everything comes with a "catch" absolutely everything!!! |
| 9. Written by i see, on 02-07-2008 01:19 it looks like some one couldnt sale the lexus of water treatment system so they had to go to the hyundai lot. thats OK. |
| 10. Written by almost_sold, on 01-07-2008 13:07 you are referring to the $4,000 5yr supply that they give you free and then charge $300 deal after you go through your supply? so how exactly do you buy the different soap products for $200 - who is the mfg and where do you get it? |
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