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Home » Consumer Reviews » SERVICE » Rainsoft system broken and company can not fix it

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Rainsoft system broken and company can not fix it

Feb 1, 2008

Rain Soft complaint by Rohoburget

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Within the last year, we have had a rainsoft system installed in our home. It has not worked properly since the second month.

We have had peolple come and try and fix it and then the next day the system is not working properly again. We have been fighting with the company like other people and have gotten nowhere. If anyone can help us out on a way out we would greatly appreciate it.

We need some serious help here. I hate to have to pay over $4000 for something that is not worth it. If anyone has received results from fighting Rain Soft, I would greatly appreciate hearing how to deal with the company. These people make you feel like they never encounter these problems and that you are a first. They must spend a lot of their money on training their people on what to say.

I now understand why they want to install their units the next day. That way we don't have time to research the product. Would this fall into the lemon law?

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Comments (3)

1. Written by Robert Lewis, on 22-07-2008 08:19

Every time a service man or a salt delivery is made a new adjustment to my unit is made. It appears that the technical ability of this company in not up to par

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2. Written by baronrae, on 03-05-2008 17:50

Do a Rainsoft search on this site and you will see that you are not alone. "Joe" is right, these are all independent dealers. However, the story never seems to change, they are all bad. I did fight back, but it took a year and several letters and phone calls. I did win, but mostly because I filed a dispute with my credit card company and they found in my favor. I did call "rainsoft" and got some response, but not what I needed. The machine was junk (RFC33K), but the company I dealt with was incompetent and lied, lied, lied. Do the "search" using Rainsoft and read what I did. Good luck. General advice, always pay with a credit card, even if you have the money. You can always pay off the card the next day if you want. Using a card gives you an additional warranty and other avenues to dispute an injustice.

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3. Written by Joe, on 03-05-2008 11:17

I used to own a RainSoft dealership. It sounds like your local dealer isn't servicing you well at all, even though, in general RainSoft has very good products. My advice, go to RainSoft.com, find the customer service # and talk to the factory directly. Keep on them until you get results. Good luck

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